Terms of Service

You may browse our site, request a free audit, or book an introductory call without purchasing a service. Before paid work begins, we agree the scope, deliverables, price, and payment schedule with you in writing. Specific project terms apply alongside these terms; your mandatory legal rights remain unaffected.

House of Ignis sells book marketing services, including bestseller ranking campaigns, Amazon listing optimization, verified review campaigns, editorial reviews, press and PR placement, billboard advertising, and email/SMS marketing — described on our Services pages.

Results depend on factors outside our control, including Amazon’s ranking algorithm, reader behavior, and platform policy changes. See our Guarantee page for exactly what we do and don’t promise.

Our free tools — the Book Audit, Positioning Report, and Book Launch Checklist — are provided as-is, without obligation to purchase further services.

Each campaign is quoted individually. Your written proposal and invoice specify the price, currency, deliverables, and payment due dates. Extra services or third-party costs require your approval before they are charged.

To cancel or request a refund, email admin@hoignis.com with your name, book title, invoice reference, and the reason for your request.

If work has not started, payments for that work are refundable, except for disclosed, non-recoverable third-party costs you approved. If work has started, we assess the uncompleted part of the agreed scope and refund the amount attributable to work not delivered, less those approved costs. We explain any deduction against the agreed deliverables.

If you believe a deliverable does not match the agreed scope, contact us with the details so we can review the issue and discuss correction or an appropriate refund. Sales, rankings, reviews, and editorial decisions are not guaranteed; a disappointing outcome alone does not establish that agreed work was not delivered.

Approved refunds are returned to the original payment method where possible. We confirm the amount and processing timeline in writing; your payment provider may take additional time to post it. This policy does not limit any cancellation or refund rights required by applicable law.

As a client, you’re responsible for providing accurate information about your book and confirming that you own the rights to the book being marketed, or are authorized to market it on the rights holder’s behalf.

The content, design, and code of this site belong to House of Ignis. Creative assets we produce for a specific client engagement — such as cover redesigns or ad creatives — are licensed or assigned to that client as agreed during the engagement, not retained as House of Ignis property once delivered and paid for.

Book marketing outcomes depend on reader choices, retailer algorithms, platform rules, and other factors outside our control. We remain responsible for carrying out the work we agree to provide. Nothing in these terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

Either party may end an engagement in line with the terms agreed at booking. We reserve the right to decline or discontinue work on a book or category we’ve assessed as not a realistic fit, consistent with how we describe our process on the About page.

Any project-specific choice of law or dispute terms will be stated in the written agreement before you accept paid services. These website terms do not designate a particular jurisdiction or override mandatory laws that apply to you. If a concern arises, contact us first so we can try to resolve it directly; this does not restrict your right to pursue remedies available under applicable law.

Questions about these terms can be sent to admin@hoignis.com.